Sunday, August 12, 2007

Great Customer Service

To make a Great Customer Service is really about Managing Expectation.

If you can fill your customer expectation, this means you are okay…
But if you can Surpass their expectation, this is GREAT CUSTOMER SERVICE.

Few Things that can make your business have great customer service:

Ask your customer what they want, how they want it and when.
Then give it to them.

Train your front-line (team member that face customer directly) to provide Excellent Service.
Give them responsibility and some authority to solve customer complains.
Give Reward to them, who can make customer happy again.

Do more than you ask for...
Give useful information, sincere service, a discount, or even a gift, when appropriate.


^_^

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